Client Account Representative

March 18

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Centerstone

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Centerstone is a non-profit organization dedicated to providing mental health and substance use disorder services. Serving communities in Florida, Illinois, Indiana, Tennessee, and beyond, Centerstone offers a full range of services including addiction recovery, crisis intervention, counseling, residential and inpatient care, and specialized programs for children, families, veterans, and active military personnel. Committed to inclusivity and individual care, Centerstone works to support the unique needs of each person in their journey to mental wellness, offering telehealth options for accessibility and convenience. Through donations, Centerstone continues to enhance direct patient care, crisis services, and suicide prevention, making a significant impact in the lives of individuals and their families.

Behavioral Health • Mental Health • Treatment • Depression • Substance Abuse

1001 - 5000 employees

Founded 1997

⚕️ Healthcare Insurance

🤝 Non-profit

🧘 Wellness

📋 Description

• Full responsibility for the efficient resolution of patient accounts receivable • Responsible for reviewing and making appropriate corrections in Accounts Receivable System • Documenting the system with any changes or notes pertaining to follow up • Respond to questions from Insurers, clients, and county clinic staff regarding payments and balances • Review and submission of third party and client billing via hard copy or electronic means • Client account resolution that results in payment or adjustment through analysis, maintenance, and telephone follow-up • Maintain number of days in AR to an industry standard, with 100% claim resolution prior to 90 days • Correcting Payer information, analyzing and adjusting client accounts • Determining overpayment resolution, and writing up correct refund paperwork • Keep supervisor informed on all issues concerning data integrity and reimbursement

🎯 Requirements

• High school diploma or GED required • Minimum 6 months to 1 year in healthcare billing and collections on automated systems for Third Party payers • Understanding of ICD-10 diagnosis code and CPT/HCPCS codes • Basic knowledge of accounting terms as related to accounts receivable • Knowledge of Microsoft Office, with strong Microsoft Excel

🏖️ Benefits

• Medical, dental, and vision health coverage • Flexible Spending and Health Savings Accounts • 403b retirement plan with company match • Paid time off and ten paid holidays • AD&D Insurance, Life Insurance, and Long Term Disability (company paid) • Employee Resource Groups • Continuing education opportunities • Employee Assistance Program