Cerbo EHR is simply the best EHR + practice management + Patient Portal, built for direct pay,

Cerbo EHR

Site Reliability Engineer

Manage AWS infrastructure for a healthcare SaaS EHR system.

• Design, implement, and maintain scalable and reliable cloud infrastructure on AWS
• Manage and optimize Kubernetes clusters using Amazon EKS
• Develop and maintain Infrastructure as Code using Terraform
• Implement and improve CI/CD pipelines using GitHub Actions and ArgoCD
• Ensure system security and implement best practices
• Monitor and optimize system performance using Grafana and Prometheus
• Track our AWS spending and suggest ways to cut operating costs
• Troubleshoot and resolve complex issues in production environments
• Collaborate with development teams to improve application reliability and performance
• Participate in On Call rotation with other SREs and engineering team members

Marketing

Lead marketing strategies for Cerbo’s cloud-based EHR solutions.

• The Director of Marketing will lead and manage all aspects of marketing for Cerbo.
• You will play a pivotal role in developing Cerbo’s market leadership in the EHR space.
• This strategic role requires a deep understanding of the healthcare technology market.
• Oversee the development and maintenance of the company’s brand.
• Drive lead generation and customer acquisition strategies through various channels.
• Collaborate with product management and sales teams on marketing strategies.
• Conduct ongoing market research to understand customer needs and preferences.
• Develop and manage the marketing budget, ensuring efficient allocation of resources.
• Utilize CRM systems to track customer interactions and analyze data.

Director of Marketing

Engineering Manager

Lead technology division driving innovation and enhancing Cerbo's EHR platform.

• As the Chief Technology Officer (CTO), you will play a pivotal role in shaping the future of our technology
• You will lead our technology division, driving innovation, ensuring the scalability and reliability of our EHR platform, and guiding our product development efforts
• You will be the visionary leader with a deep understanding of EHR and healthcare technology and a passion for improving patient care
• Develop and communicate the company's technology strategy, ensuring alignment with the overall business objectives
• Drive innovation and explore emerging technologies to enhance our EHR platform's features and capabilities
• Create a technology roadmap that sets the direction for product development and long-term growth
• Lead and manage a cross-functional team of engineers, product managers, and designers in the development of our EHR software
• Oversee the entire product development lifecycle, from concept to deployment, ensuring high-quality, user-friendly solutions
• Ensure technology projects are completed on time, within scope and budget
• Own our transition to a fully cloud-native environment with a single-source, multi-tenant architecture
• Define and maintain the technical architecture of our EHR platform, ensuring scalability, security, and compliance with healthcare regulations (e.g., HIPAA)
• Evaluate and implement the right tools and software solutions
• Manage cloud infrastructure and ensure optimal system performance
• Implement robust data security measures to protect patient information and maintain compliance with industry regulations
• Stay up-to-date with evolving security threats and best practices in healthcare data protection
• Identify risks and develop strategies to mitigate them
• Drive efforts to enhance interoperability with other healthcare systems and standardize data exchange protocols
• Collaborate with industry stakeholders and organizations to advance interoperability initiatives
• Help transition to or optimize their cloud infrastructure
• Recruit, develop, and lead a diverse high-performing technology team, fostering a culture of innovation, collaboration, and continuous improvement
• Define success
• Set clear goals and provide mentorship to team members
• Ensure alignment between the technical team and other departments
• Manage the technology budget, ensuring cost-effective allocation of resources
• Identify opportunities for efficiency improvements and cost savings
• Ensure compliance with all relevant healthcare regulations, such as HIPAA, and stay informed about changes in the regulatory landscape

Operations

Manage support operations for a healthcare SaaS company to enhance customer satisfaction.

• Main POC, responsible for managing the support team and triaging high priority incoming tickets from 8:00 AM EST to Noon; providing leadership, coaching, and ensuring workload balance and coverage amongst the support specialists.
• Work closely in supporting the Support Team Lead to help meet team responsibilities, goals and improving overall operations.
• Promote best practices, analyzing and establishing processes to help drive a continuously improved environment.
• Developing and maintaining standard operating procedures for common situations.
• Help improve internal/external training methods to get CSR’s and customers up to speed more efficiently.
• Help identify gaps, provide consultation, training, and solution discovery or recommendations where needed.
• Track/analyze/consolidate tickets from customers and third-party requests to help identify areas of improvement and make recommendations on where we can make changes to the system or provide self-service tools to alleviate repetitive support burden.
• Improve Freshdesk operations and help the team use the tool more effectively and efficiently to gather and analyze metrics to make strategic decisions.
• Willingness/team player to take on a couple phone support shifts weekly, answer daily tickets to help ease the queue and fill in as needed for weekend/holiday after hours (occasionally in rotation).
• Own special miscellaneous projects determined by leadership related to improving operational efficiency.

Remote Jobs at Cerbo EHR

Cerbo EHR

Site Reliability Engineer

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Director of Marketing

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CTO

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Support Operations Manager

Cerbo EHR