Field Technical Engineer - NA Shift

November 12

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Ceragon Networks

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LTE • 4G Networks • Microwave Radio • Backhaul • Wireless Backhaul

1001 - 5000

💰 $17M Post-IPO Equity on 2014-03

Description

• We are seeking a knowledgeable and experienced Field Technician to join our team. • The successful candidate will play a vital role in supporting our customers with Siklu by Ceragon mmWave network solutions. • Respond to phone calls with onsite installers to support completion of installation and remote configuration of Siklu by Ceragon equipment. • Instruct installation crews on proper alignment of Siklu by Ceragon PtP radios. • Follow support process / cases through CRM system. • Document resolution to reported issues to optimize future support. • Understand proper design, installation and commissioning techniques of the Siklu by Ceragon radios. • Validate links through the Link Budget Calculator (LBC) if requested. • Document all work completed and hours supporting cases via SalesForce to ensure proper recording of support effort.

Requirements

• BA or BS in a technical field with 5+ years of proven experience in Telecom RF installation, configuration, and troubleshooting. • Experience with Siklu by Ceragon mmW technology is a plus. • Proven experience with installation, configuration and advanced troubleshooting of Microwave/transmission networks (Operations experience). • Excellent communication (both written and verbal) in English is required. Spanish may be helpful. • Strong understanding of networking and packet switch protocols and technologies, including Layer 1 and Layer 2 for troubleshooting is required. • Experience with network equipment such as Cisco, Juniper, or similar platforms, and a working knowledge of routing, switching, and firewall configurations is required.