Associate Operations Manager

4 days ago

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Certify

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $14.5M Series A on 2022-09

Description

• About Certify: • We are on a mission to change how the US healthcare industry deals with provider data. Our goal is to reduce the cost of healthcare by streamlining access to provider data and reduce administrative and regulatory burden on healthcare organizations. • Certify is revolutionizing the healthcare industry by laying the infrastructure upon which the next generation of provider-centric applications (network adequacy, accuracy, provider utilization, etc.) will be built. As innovative digital health plans and provider care models continue to scale and challenge traditional care models, the need for a centralized data infrastructure has never been greater. • Our platform will support the future of healthcare innovation by becoming the source of truth of provider data, and making that data easily accessible and actionable for the entire healthcare ecosystem. • We have built an API-first, UI-agnostic, end-to-end provider network management platform automating licensing, enrollment, credentialing, and network monitoring. • At Certify, we pride ourselves on fostering a meritocratic environment that ensures every voice has an opportunity to be heard. • About the role: • As Certify scales, we need to add rigor and structure to our operational processes to continue driving high customer satisfaction at increasingly attractive unit economics. We are looking to hire an Associate Operations Manager to play a critical role in leading and managing operational initiatives for the Payor Enrollment team.

Requirements

• 3+ years of people-management experience, particularly in operations-focused roles; experience with process development or improvement is a must. • Strong coaching skills and the ability to mentor and grow high-performing team members and analysts in a production-focused environment. • Exceptional organizational skills with a proven track record of implementing systems to manage and scale complex processes. • An analytical mindset with strong Excel/Google Sheets proficiency; SQL skills are a bonus and familiarity with BI tools like Looker is preferred. • Ability to thrive in a fast-paced, high-growth environment while juggling multiple priorities and initiatives. • Comfort in both tactical and strategic roles, with a hands-on approach to solving immediate challenges and a long-term focus on scaling processes.