Director - Customer Success

April 2

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Certify

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Certify is a company that specializes in provider data technology to streamline healthcare management processes. Their platform allows for quick verification and credentialing of healthcare providers, real-time monitoring, and efficient network management. By automating data integration, Certify reduces manual workflows, increases efficiency, and decreases operational costs in the healthcare sector. Their services include credentialing, medical licensing, monitoring provider status, payer enrollment, and roster management, catering to health plans, systems, and digital health companies. Certify emphasizes transparency, speed, and easy data access through its integrated system, supporting optimal healthcare operations.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $14.5M Series A on 2022-09

📋 Description

•About Certify: •We are on a mission to change how the US healthcare industry deals with provider data. Our goal is to reduce the cost of healthcare by streamlining access to provider data and reduce administrative and regulatory burden on healthcare organizations. •Certify is revolutionizing the healthcare industry by laying the infrastructure upon which the next generation of provider-centric applications (network adequacy, accuracy, provider utilization, etc.) will be built. As innovative digital health plans and provider care models continue to scale and challenge traditional care models, the need for a centralized data infrastructure has never been greater. Our platform will support the future of healthcare innovation by becoming the source of truth of provider data, and making that data easily accessible and actionable for the entire healthcare ecosystem. •We have built an API-first, UI-agnostic, end-to-end provider network management platform automating licensing, enrollment, credentialing, and network monitoring. With direct integrations into 100’s of primary sources, we are uniquely positioned to enhance visibility into the entire provider network management process. Our team has more than 25+ years of combined experience building provider data systems at Oscar Health and are backed by top-tier VC firms who share our vision of creating a one-of-a-kind healthcare cloud that removes the friction surrounding provider data. •At Certify, we pride ourselves on fostering a meritocratic environment that ensures every voice has an opportunity to be heard. Founded on the principles of trust, transparency and accountability, we aim to challenge the status quo at every step and are looking for purpose-driven team members to share our journey in redefining Healthcare data infrastructure. •About the role: •The Director of Client Success is a pivotal leadership role responsible for driving client satisfaction, retention, and growth while leading a high-performing Client Success Manager (CSM) team. This role will oversee a significant client portfolio, manage and develop the CSM team, spearhead strategic initiatives to enhance team efficiency and effectiveness, and serve as a cross-functional partner to resolve escalations and improve collaboration as Certify scales. The Director will act as a strategic leader, aligning client success outcomes with company goals and fostering a culture of excellence within the team.

🎯 Requirements

•Proven experience in client success, with a track record of managing client relationships and driving retention/growth •Strong leadership and people management skills, with experience coaching and developing a team. •Strategic thinker with the ability to prioritize and execute initiatives in a fast-paced, scaling environment. •Exceptional communication and relationship-building skills, adept at navigating escalations and cross-functional collaboration. •Data-driven mindset, comfortable analyzing KPIs and using insights to inform decisions. •Familiarity with health tech SaaS and Certify’s product, clients, and goals

🏖️ Benefits

•100% of health, dental, and vision insurance premiums covered for employees •Unlimited PTO policy with a mandatory minimum of two weeks off •No meeting Thursdays so you can stay heads down to get work done