VP of Customer Success

March 28

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QuotaPath

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QuotaPath is a sales compensation management software that automates commission calculations and streamlines the management of compensation plans. It allows businesses to build AI-powered, dynamic compensation plans tailored to their strategic revenue goals, ensuring sales teams are motivated to close deals that drive value. QuotaPath also integrates with various data systems to facilitate accurate and efficient commission payouts, enhancing accountability and transparency in the commission management process.

Commission Tracking • Compensation Management • Compensation Plans • Quota Attainment Tracking • Sales Commissions

51 - 200 employees

Founded 2018

🤝 B2B

☁️ SaaS

⚡ Productivity

📋 Description

• As VP of Customer Success, you will own the entire post-sales customer journey, ensuring seamless onboarding, support, retention, and revenue expansion. • This is a hands-on leadership role where you’ll work directly with the teams to drive execution, troubleshoot challenges, and optimize outcomes. • This position reports directly to the CEO and is a key member of the leadership team, influencing company-wide strategy, customer experience innovation, and growth initiatives. • You will collaborate cross-functionally with Sales, Product, and Marketing to enhance the customer journey and scale best-in-class processes. • Refine and scale this model, ensuring alignment, efficiency, and strong customer outcomes.

🎯 Requirements

• 10+ years in Customer Success, Account Management, or Solutions Engineering, with at least 3+ years in a leadership role. • Proven ability to scale and optimize post-sales teams in a high-growth B2B SaaS environment. • Hands-on leadership approach—you thrive in the details, working with teams to solve challenges and drive execution. • Deep knowledge of SaaS retention and growth metrics, including GRR, NRR, churn, and upsell performance. • Experience leading implementation teams for highly complex products, experience or deep knowledge of variable compensation, expertise with formula-based logic, SQL, etc. • Proven track record of those metrics and urgency around onboarding and implementations. • Have shown curiosity and ability to implement AI to optimize processes within your department. • Strong technical acumen with experience in CRM systems (Salesforce, HubSpot), data integrations, and working with engineering teams. • Data-driven decision-making mindset, translating insights into actionable strategies. • Strong cross-functional collaboration skills, working with Sales, Product, and Marketing to create a customer-first culture. • Exceptional executive communication and stakeholder management skills.

🏖️ Benefits

• Competitive executive compensation, including performance-based incentives and equity. • Comprehensive health coverage with 90% of employee premiums paid (50% for dependents). • Flexible PTO and half-day Fridays year-round.