VP of Customer Success

March 26

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $202.5k - $302.5k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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CODAMETRIX

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CODAMETRIX is a company that specializes in reducing the cost of medical coding through its AI-powered autonomous coding platform. Their platform aims to transform the medical coding sector by enhancing the quality and efficiency of revenue cycle processes with minimal manual intervention. CODAMETRIX's solutions are used by numerous health systems and provider organizations to automate medical coding, reduce denial rates, and achieve significant cost savings, which in turn allows medical professionals more time to focus on patient care. Their innovative approach is recognized for achieving high levels of automation and optimizing coding quality while seamlessly integrating with existing workflows.

Artificial Intelligence • Healthcare IT • Machine Learning • EHR Integration • Clinical Notes

51 - 200 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

💰 $55M Series A on 2023-02

📋 Description

• Reporting to the SVP, Customer Operations, the VP, Customer Success will lead a team responsible for delivering a world-class customer experience spanning implementations, account management, and continuous value delivery. • This leader will bring strong process engineering capabilities, drive the continuous identification and adoption of best practices, and leverage AI and automation to elevate customer satisfaction while scaling efficiently. • They will foster a culture of curiosity, empathy, and accountability—ensuring every customer touchpoint is purposeful, informed, and results-oriented. • The ideal candidate has deep experience working with leading health systems, comfort engaging with stakeholders at all levels, and a proven ability to lead teams through complexity with precision and grace.

🎯 Requirements

• 10+ years of experience in customer success, implementation, or consulting roles within healthcare technology or enterprise SaaS organizations • Proven success leading teams through complex, enterprise-level solution deployments, preferably in large health systems • Deep understanding of healthcare operations, clinical and revenue workflows, and regulatory environments • Track record of building and scaling customer success organizations with high process rigor and operational excellence • Demonstrated ability to deploy AI, automation, or analytics tools to improve customer experience and internal efficiency • Exceptional communication and executive presence—comfortable and credible with C-level stakeholders • Passion for leading with empathy, developing talent, and creating inclusive, high-trust team cultures

🏖️ Benefits

• Health Insurance: We cover 80% of the cost of medical and dental insurance and offer vision insurance • Retirement: We offer a 401(k) plan that eligible employees can contribute to one month after their first day • Flexibility: We have a generous Paid Time Off policy, which is managed but not limited, so you can take the time you need to relax and rejuvenate • Learning: All new hires complete our 7-week Onboarding Program where they learn about our company and each of our departments through live sessions hosted by a variety of our leaders • Development: We provide annual performance evaluations and prioritize working with employees on what their individual growth looks like • Recognition: We recognize the outstanding achievements of our team through annual company awards where employees have the opportunity to nominate their peers • Additional Employer Paid Benefits: We offer employer-paid life insurance and short-term and long-term disability insurance