Director of Customer Success

2 days ago

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Sprinter Health

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Sprinter Health is a healthcare company focused on expanding access to preventive care by integrating in-home and virtual care services. Their hybrid model utilizes a combination of in-person interaction with 'Sprinters'—who are trained phlebotomists and community health workers—and virtual consultations to deliver comprehensive care and close care gaps. Sprinter Health addresses clinical and social drivers of health through detailed home visits that collect valuable health data and offer diagnostics, medication support, wellness visits, and preventive care measures. Their goal is to improve patient outcomes and population health at scale by providing personalized, proactive care at home, powered by technology.

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

💰 $33M Series A on 2021-10

📋 Description

• At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. • The Director of Customer Success is responsible for the implementation, ongoing satisfaction, retention, expansion and outcomes realization for an assigned portfolio of Sprinter Health’s customers. • You will work with a cross-functional team to ensure team best practices, policies, and customer-first initiatives are met. • You act as internal champions to coordinate the processes and motions required for sustained customer success and growth. • This is a role that promises day 1 impact and everyday after. • We're building the technology and clinical services stack to make preventive, connected healthcare accessible for everyone in the US. • We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. • With 1M+ patients and 92+ NPS, we're rapidly scaling our impact. • Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel that have backed companies like Devoted Health, Livongo, Benchling, Stripe, Ramp, Airbnb, Lyft, Instagram, and Databricks.

🎯 Requirements

• 7+ years of experience in customer success, account management, sales or consulting • Strong orientation toward problem-solving with a systematic and managed approach • Experience working with sales, operations, product, and other members of cross-functional teams • Urgency in execution and tendency toward speed with the ability to adapt and change • Strong empathy for customers • Comfortable with ambiguity • Excellent verbal/written communication and organizational skills • Strong executive presence and business acumen including experience working in a B2B environment • Proven ability to influence through persuasion, negotiation, and consensus building • Exercise judgment, with guidance, in methods, techniques, and evaluation criteria for obtaining results

🏖️ Benefits

• Medical, dental, and vision plans 100% paid for you and your dependents • Flexible PTO + 11 paid holidays per year • 401(k) with a match • 16-week parental leave policy for birthing parent, 8 weeks for all other parents • HSA contributions • Life insurance, plus short and long-term disability coverage • Competitive salary + equity package • Virtual + in-person activities, to stay connected in a distributed culture • Free daily lunch (if in the Menlo Park, CA office) • Annual learning stipend