Customer Success Director

March 29

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Embrace Software Inc

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Embrace Software Inc. is a business investment company that specializes in acquiring and building world-class software businesses across various industrial sectors. With a focus on mission-critical software, Embrace aims to add value to its portfolio of companies, which range from small and medium-sized businesses to Fortune 500 firms. The company supports its acquired businesses by providing resources and operational expertise to foster growth and enhance customer satisfaction.

201 - 500 employees

Founded 2021

💸 Finance

📚 Education

📋 Description

• This is a remote position. • Embrace Industrial Group serves some of the largest manufacturers in the world, including the Top 8 of 10 Chemical, Top 3 of 10 Automotive, and Top 3 of 5 Oil and Gas companies, as well as leading Heavy Machinery and Food manufacturers. • We are seeking a Customer Success Director to lead and unify the customer success strategy across all companies within the Embrace Industrial Group. • This high-impact role will focus on coordinating cross-company customer success efforts, directly engaging with key enterprise customers, and ensuring best-in-class experiences and outcomes. • The Director will also work closely with various portfolio companies and their Sales and Customer Success teams to establish and standardize processes, strategize customer retention and expansion, and align customer feedback to drive continuous improvement and product innovation.

🎯 Requirements

• Minimum of 8 years of experience in customer success, account management, or a related role, with a proven track record of enhancing client satisfaction and driving adoption. • Demonstrated experience in SaaS product sales or post-sales engagement, with a strong understanding of how to drive value, adoption, and expansion in a software environment. • Understanding of the Manufacturing industry, with the ability to translate technical concepts into business value for clients. • Excellent verbal and written communication skills, with demonstrated ability to engage and influence senior stakeholders. • Skilled in negotiation and influence, with a history of managing high-value accounts and driving results. • Exceptional analytical and problem-solving abilities, with a keen understanding of industry trends and market dynamics. • Proficient in CRM software (e.g., Salesforce, Zoho) and performance metrics, with excellent organizational and time management skills. • Ability to work effectively both independently and collaboratively with cross-functional teams. • Experience in managing complex projects and initiatives with strong attention to detail. • Bachelor’s degree in Business, Engineering, or a related field; advanced degrees or certifications in customer success or project management are a plus.

🏖️ Benefits

• Competitive salary commensurate with experience. • Opportunities for career advancement and professional development. • Experience collaborating with a diverse, global team within a remote work setting.