OpenLoop
OpenLoop is a telehealth solutions provider that offers end-to-end support for virtual care delivery. The company specializes in a comprehensive range of services, including provider staffing, licensing, credentialing, and practice management, tailored to streamline operations for healthcare providers. With a network of over 20,000 clinicians and coverage of 250 million patient lives across all 50 states, OpenLoop is committed to making telehealth accessible and efficient for both patients and providers.
Telehealth • Revenue Cycle Management • Practice Management • Provider Staffing • Payer Coverage
Vice President - Customer Success
March 28
OpenLoop
OpenLoop is a telehealth solutions provider that offers end-to-end support for virtual care delivery. The company specializes in a comprehensive range of services, including provider staffing, licensing, credentialing, and practice management, tailored to streamline operations for healthcare providers. With a network of over 20,000 clinicians and coverage of 250 million patient lives across all 50 states, OpenLoop is committed to making telehealth accessible and efficient for both patients and providers.
Telehealth • Revenue Cycle Management • Practice Management • Provider Staffing • Payer Coverage
📋 Description
• OpenLoop is looking for a Vice President of Customer Success to join our team remotely or at HQ in Des Moines, IA. • You will be responsible for leading our customer success and support strategy, ensuring an outstanding experience for our healthcare partners. • As a key member of the executive team, you will drive customer engagement, operational efficiency, and service excellence while fostering a culture of proactive problem-solving and customer advocacy. • You will build and scale a high-performing team, align cross-functional initiatives, and drive strategic improvements that enhance satisfaction, retention, and long-term success. • The ideal candidate is a visionary leader with deep telehealth expertise, strong operational acumen, and the ability to navigate complex customer needs with empathy and efficiency.
🎯 Requirements
• 10+ years of experience in Customer Success, Customer Support, or Operations within telehealth or digital healthcare. • 5+ years in a senior leadership role, managing and scaling customer support and success teams. • Strong knowledge of healthcare industry workflows, telehealth regulations, and provider needs. • Proven track record of improving customer satisfaction scores (CSAT), reducing support ticket volume, and streamlining support operations. • Expertise in support and customer success technologies, such as CRM platforms (Zoho, HubSpot). • Experience implementing self-service knowledge bases and AI-driven support solutions. • Excellent problem-solving, communication, and leadership skills. • Passion for patient-centered digital healthcare solutions.
🏖️ Benefits
• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Unlimited PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more
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