Technical Support Analyst

October 23

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Circle Cardiovascular Imaging

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cardiovascular imaging • software • research • cardiac mr • cardiac ct

51 - 200

Description

• Technical Support Analyst provides remote technical software support for Circle’s imaging products. • Position involves solving customer problems, analyzing, categorizing and prioritizing customer issues. • Engaged in clinical production troubleshooting with ability to shift priorities. • Develop knowledge of Circle’s product suite and cardiovascular imaging.

Requirements

• Outstanding leadership, collaboration and interpersonal skills; professional presence and behavior with the ability to handle diverse situations. • Outstanding communication skills, in both English and Spanish languages. • Listening, comprehension, and clear, concise and grammatically correct oral and written communication skills are essential to the role. • 1 - 3 years’ experience in previous support roles, preferably within the realm of the medical imaging sector. • Experience with cardiology and or radiology workflows is desirable as is experience with Magnetic Resonance and Computed Tomography. • A solid understanding of providing support for Windows desktops, Mac desktops and Windows Servers. • An understanding of LAN and WAN networking, switching, routing and firewalls. • Conceptual understanding of medical industry software and hardware is highly desirable; DICOM, PACS and HL7. • Exposure to system software / technologies such as virtualization (VMWare, Citrix), GPUs, Linux and LDAP/Active Directory. • Detail oriented and have excellent follow through skills. • Understanding of Scripting and/or DevOps knowledge including experience with related toolsets and best practices is desirable. • Exposure / experience with cloud services and implementations such as Amazon Web Services, Microsoft Azure, Google cloud or similar is highly desirable. • The ability to speak additional languages, i.e. French or Portuguese, fluently would be beneficial for this role.

Benefits

• Competitive compensation • Paid personal time off • Comprehensive health benefits on day one • RRSP matching program • Flexible working arrangements • Employee Wellness Program • Professional development and tuition reimbursement program • Gratifying internal recognition/kudos programs • Annual salary review – based on company and individual performance • A fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued • Company/team building events