Customer Success Manager

22 hours ago

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PR Software • Social Media Software • Global Insights • GR & PAC Software

1001 - 5000

Description

• As a Customer Success Manager, you will have an overall responsibility for managing and growing your portfolio of accounts spanning a variety of industries. • Your role is to build and maintain healthy relationships within your assigned accounts that enable you to drive strong product adoption, exceed business/campaign objectives and identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch’s positive reputation. • Key to this role is the ability to articulate value, inspire and sell the future of Brandwatch.

Requirements

• 1-3 years relevant work experience in a customer facing role. • Excellent customer facing presentation, written, and oral communication skills. • Advanced understanding of social media networks and social monitoring tools. • Familiarity working with global customers across multiple teams and regions. • Proven track record of developing and executing strategic account plans. • Proven ability to develop executive champions at a strategic level. • The ability to multi-task and troubleshoot under pressure. • An ability to be astute, strategic, intelligent, and insightful. • Drive to work autonomously and proactively.