Customer Success Specialist

22 hours ago

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ECP

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Electronic Medication Administration Records (eMAR) • Electronic Health Record (EHR) • Pharmacy Sync • Care Plan • Assessments

51 - 200

Description

• ECP enables senior living communities to better care for their residents. • Seeking Customer Success Specialist to drive engagement with ECP customer base. • Lead development and execution of Customer Success programs enhancing satisfaction and retention. • Collaborate with internal teams to ensure seamless execution of programs and initiatives. • Monitor feedback and trends to inform product development and success strategies. • Contribute to continuous improvement of Customer Success initiatives and customer experience.

Requirements

• Bachelor's degree or equivalent experience preferred • Experience with SaaS products or technology in a customer-facing role or marketing role is preferred • Ability to work in a fast-paced environment and willingness to “roll up your sleeves” to help build new programs and processes from scratch • Excellent communication skills, both verbal and written, including excellent presentation skills • Experience in marketing preferred, specifically with technical writing • Ability to craft written and visual materials in alignment with company brand guidelines and tone • Proven problem-solving abilities and a solutions-oriented mindset • Enthusiasm for helping others and a passion for customer success • Proven ability to lead cross-functional teams and manage multiple projects simultaneously • Strong analytical skills with a keen attention to detail • Excellent organizational and project management skills • Experience in a SaaS environment is preferred • Proficiency with CRM tools (HubSpot preferred) and data analysis tools • Familiarity with the senior living or healthcare sector is a plus