Lifecycle Technical Administrator - Customer Success

September 10

Apply Now

Receive Emails with Similar Jobs

Cision

WebsiteLinkedInAll Job Openings

PR Software • Social Media Software • Global Insights • GR & PAC Software

1001 - 5000

Description

• Manage day-to-day support of our CS Platform users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions. • Build customer tailored email journeys based on the available CRM systems data and monitor email campaign success rates creating custom reports and dashboards. • Monitor system performance, data integrity, and user activity and suggestions, thus establishing a process of continuous improvement of the CS platform. • Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies. • Document your process and best practice and identify areas for improvement. • Liaison with the Salesforce systems team and Data Ops to ensure data flow across systems.

Requirements

• Bachelor’s degree required. In lieu of degree, will accept 2-3 years of experience working with CRM systems in SaaS business or level 3 Gainsight admin certification. • Experience in Customer Success, CS Operations or Product Marketing role. • Experience with CRM systems (Salesforce or Gainsight), with knowledge in technical administration