Customer Success Manager

August 9

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Netomi

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Empowering the highest quality customer experiences.

artificial intelligence • consumer engagement • personalization • messaging • SaaS

51 - 200

💰 $30M Series B on 2021-11

Description

• Curiosity, Technical Aptitude, Relationship Building, Project Management • Work with Netomi’s strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio. • Act as a trusted advisor, thought manager, and subject matter expert to customers. Partner with customers to understand their current and future business goals and problems and translate that into people, product and process strategies. • Empower customers to connect their goals and problems with solutions in our platform while increasing usage and adoption. • Strategies to secure executive visibility of Netomi’s business results. Work across the customer’s business organization to communicate the value and expansion of these solutions to their team and executives. • Partner with the internal account team (e.g. sales, product, support, and marketing) to design and execute optimal account plans for each customer. • Engage with product & engineering teams to translate customer feedback into product requirements. • Demo Product capabilities and features to customers post release cycle. • Hands-on experience with complex product integrations to drive the usage and adoption of our product. • Maintain accurate and up-to-date records of client interactions and account activities in our system of record.

Requirements

• More than 5+ years of experience in a technical customer success role within a B2B SaaS environment. • Self-assured working in a fast-moving environment, with a willingness to make quick judgements based on continuous prioritization and evolving customer needs. • Good sense of curiosity with a genuine desire to learn and think with agility and apply them in new and new situations. • Stellar written and verbal communication tailored to the persona. • Proven track record to build strong relationships with VP and C-Suite management in the customer portfolio. • Strong sense of technical Knowledge, working knowledge of APIs, managing integrations. • Familiarity with Customer relationship management software, Support platforms (Zendesk, Salesforce).