Customer Success Manager (Remote, India)

September 5

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Level AI

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Contact center software using advanced AI & NLU to automate outdated workflows for support agents & QA teams.

51 - 200

💰 $20M Series B on 2022-03

Description

• Maintain ownership of a portfolio of existing customers and develop relationships and key understanding of the customers’ business and usage of Level AI and help ensure the customer is getting value from the product. • Driving process change and product adoption through change management, training and enablement, project management, and executive relationships. • Monitoring customer health across the customer journey and taking data-driven actions to influence the right behavior. • Conducting Quarterly Business Reviews at an executive level to demonstrate the qualitative and quantitative value. • Championing and owning customer retention and partnering with sales on upsells. • Advocating for customer needs and educate them on adopting new features as we continue to enhance the product. • Confidently working in an ambiguous environment, collaborating internally and externally to solve pain points for your customer. • Function as the customer advocate and provide internal feedback on how we can better serve our enterprise customers. • Be an expert in Level AI product.

Requirements

• 5+ years of experience in an enterprise environment with Customer Success, Sales, Support/Service or customer-facing roles. • Ability to work Eastern Standard Timezone (EST) or Pacific Timezone (PST). • Eager to learn, try new things, and take calculated risks. • Data-driven, process-oriented individual who can point to ways you’ve upleveled the product/process and people in your professional experience past. • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.