Customer Success Operations Manager
August 16
Description
• Provide data-driven insights and recommendations to improve business processes and financial performance. • Collaborate with various teams such as Sales, Engineering, Customer Success, and Operations to develop scalable processes and metrics. • Define and deliver metrics, reporting platforms, and analytical models vital for tracking and managing the business. • Capture, analyse, and act on data, identifying potential areas of improvement, and providing analyses for large datasets necessary for decisions using actionable insights. • Work closely with customer success managers and related roles to make them more effective. • Support business leaders in understanding and leveraging data by creating visualisations and data maps to communicate data and metrics effectively.
Requirements
• Prior experience as a Business, Data, or Strategy Analyst supporting multiple business functions with data & insights. • Ability to break down ambiguous problems into manageable components and think through optimal solutions. • Enjoy 'getting your hands dirty' by digging into complex operations and taking a high degree of ownership over your work. • Experience with Customer Success Management systems (e.g., Gainsight / Salesforce / Zendesk, etc.) • Experience creating visualisations & dashboards to share data stories. • An insatiable hunger for identifying patterns in data and applying them to grow and scale business functions.
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