Customer Success Concierge

June 5

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HighLevel

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The all-in-one sales & marketing platform that agencies can white-label. CRM, Email, 2-way SMS, Funnel Builder, & more!

SaaS • Marketing • Advertising • CRM

201 - 500

💰 Series A on 2021-11

Description

• You are looking for an opportunity to bring your customer centric approach and thinking to an impactful role that allows you to perform various administrative and support tasks, including answering customer emails, chats and text messages, scheduling customer meetings, greeting customers and managing our video conferencing community room/lobby, in addition to tracking and maintaining customer entry logs and call queues. • You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams • To be successful in this role, you will be confident, efficient, energetic, positive and optimistic while navigating a high-demand “virtual” room of customers and team members. • You are the first impression for our customers to welcome, engage and field customer questions and inquiries directly to our representatives. • Strong collaboration, time-management and prioritization skills are critical to the success of this role.

Requirements

• High school diploma or GED required • Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred • Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred • Experience answering high call volume calls and solving customer's needs preferred • Excellent phone, email and instant messaging communication skills • Organization skills to keep accurate records and find important information quickly • Time management skills to prioritize and complete a variety of tasks throughout the day in a fast-paced environment • Patience and listening skills to respond appropriately and interact positively with customers • Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive • Emotional intelligence with the ability to adjust your communication style based on the nature of the call • The ability to build lasting first impressions and relationships with customers • Ability to work from home and "camera ready", which requires a quiet workspace with little to no distractions • Reliable high speed internet/wifi connection at home with little to no interruptions • Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays • Knowledge of HighLevel products and services preferred • Intermediate MAC computer skills including use of multiple monitors and applications • Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc