Strategic Customer Success Engineer

July 18

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Katalon

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Modern and comprehensive software quality management platform.

Software Testing • App Testing • Automation Testing

201 - 500

💰 $27M Series A on 2021-06

Description

• Own a book of strategic customers, with a focus on building trusted relationships with customers • Responsible for onboarding and providing end users with the resources they need to get started with Katalon • Translate customer product usage data into actionable advice for customers • Assist in workshops to help strategic customers leverage the full value of Katalon platform • Provide mentorship for Enterprise, Commercial and Scaled CSMs to help them grow in their technical knowledge and provide premium customer experience • Develop and deliver initiatives aimed at improving team efficiency and effectiveness

Requirements

• Exceptional verbal, written, organizational, presentation, and communications skills • Project management skills and experience • Change management skill • Expectation setting & conflict resolution • Good technical, analytic, and problem-solving skills • At least 5 years prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention • Good knowledge and understanding of software testing & experience working with customers in DevOps/QA space

Benefits

• Attractive compensation package • Generous time-off • Flexible work arrangements • Vibrant international working environment • Premium healthcare coverage: For both you and your loved ones; • Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!