Technical Support Engineer I

2 days ago

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CivicPlus

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501 - 1000

Description

• Provides exceptional technical support and customer service for all CivicPlus products. • Communicates effectively and provides technical solutions across all channels of customer inquiry. • Investigates, troubleshoots, and resolves customer issues with user-friendly communication and documentation. • Internally documents all interactions with relevant details via ticketing software. • Builds strong and effective working relationships with colleagues and customers. • Escalates issues that cannot be resolved to designated internal teams with clear documentation. • Identifies and escalates trending issues to product engineering teams. • Acts as a subject matter expert and makes recommendations on product documentation. • Provides guidance to and collaborates with other internal departments for successful outcomes. • Works diligently to achieve CivicPlus service level objectives.

Requirements

• Able to work at a computer and monitor for extended periods of time. • Provide clear, concise, comprehensive communication written and verbal • Excellent interpersonal skills, be pro-active and a self-starter • Adaptability to quickly changing growth environment • Strong written and verbal communication skills • Strong technical and analytical skills (HTML, CSS, and JavaScript) • Customer-focused, anticipating customer needs and concerns • Ability to manage and prioritize multiple task / deadlines • Driven to improve through training, personal growth, and other means • Ability to work through ambiguity • Degree in relevant technologies (Preferred) or comparable experience

Benefits

• Comprehensive health insurance • Dental insurance • Vision insurance • Flexible Time Off • 401(k) plan • and more.