Customer Success Manager

2 days ago

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CLARA Analytics

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Proven AI Platform for Casualty Insurance Claims

workers'​ compensation • occupational injuries • insurtech • data science • predictive analytics

51 - 200

Description

• Play a critical role in client onboarding, engagement, and retention • Drive meaningful customer relationships fueled by data-driven strategies • Build and nurture high-performing customer outcomes to reduce risk • Architect risk efficient processes, streamline workflows, and maximize client impact • Forge strong relationships with key accounts, becoming a trusted advisor • Foster strategic partnerships that unlock mutual value

Requirements

• BA/BS (MBA/Master preferred) • Ideally 5-7+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role • Experience in the insurance casualty industry • Experience and/or domain knowledge in AIaaS is a must • Experience in working with complex, multi-divisional, multi-geographical customers • Ability to create structure in ambiguous situations and design effective processes • Exceptional communication skills, highly organized, collaborative and detail data oriented • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals • Ability to travel up to 25% of the time

Benefits

• free healthcare (or we pay you to opt out!) • monthly wellness/gym reimbursement • 401k match • public transportation cost assistance • skill building reimbursements • more