Bilingual Sales Team Lead

October 14

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CLEAResult

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energy optimization • energy efficiency program design • implementation • market transformation • benchmarking

1001 - 5000

💰 Private Equity Round on 2013-06

Description

• Ensure safe work environment • Model the CLEAResult Culture Code & Values • Support and conduct end-to-end training for a variety of product categories • First line of support for ICS team and customer escalations • Monitor real time performance and take necessary steps to meet KPIs • Monitor staff performance for quality assurance and training purposes. • Handle inbound/outbound calls and/or processing as needed • Complete QA activities as required, including validating sales, reporting, and supportive and collaborative coaching consistently • Act as a Subject Matter Expert (SME) for a variety of product categories • Monitor and participate in the ICS chat support • Support the supervisor in day-to-day operations as well as coaching/supporting • Contribute to process improvements in a team-based environment • Assist in basic troubleshooting tech support/ Submit IT tickets • Assist in script writing and IVR recordings • Includes continued support through nesting periods after training has concluded

Requirements

• Bilingual English/Spanish required • Ability to follow all safety requirements • 3-5 years in customer service and/or data entry • Demonstrate resourceful and energetic approach with all interactions • Experience operating a telephone system and/or processing data • Accurate computer keyboard and data entry skills • Proficient skills with Microsoft office applications • Excellent listening, telephone, verbal and written communication skills are essential • Possess strong organizational skills with meticulous attention to detail • Treat all team members with kindness • Resilient attitude and adaptive to change • Ability to work well in a fast-paced team environment and manage multiple tasks with continually changing priorities • Ability to work flexible hours; split shifts are required on an as needed basis. Schedule may change with minimal notice. Must be willing to work evenings & Saturdays

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career