Licensed Customer Care Agent - Temporary

September 12

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A tech-enabled global media company. We build brands to simplify life's choices, for everyone.

Customer Acquisition Marketing • Search Engine Marketing • Content Development & Distribution • Search Engine Optimization (SEO) • Inbound Sales

501 - 1000

Description

•As a Licensed Customer Care Agent (Temporary), you will play a pivotal role in providing exceptional customer service to Medicare beneficiaries. •You will be responsible for answering customer inquiries, resolving issues, and completing daily tasks assigned by management. •This role requires individuals who are licensed and possess a UA (Unavailability of Assistance) rate of 20% or lower.

Requirements

•Active licensure or certification relevant to Medicare or healthcare (e.g., insurance agent license). •Previous experience in a customer service role, preferably in a call center environment. •UA (Unavailability of Assistance) rate of 20% or lower, demonstrating reliability and availability to assist customers. •Strong problem-solving skills and the ability to handle customer inquiries and issues with empathy and professionalism. •Ability to multitask and prioritize tasks effectively in a fast-paced environment. •Positive attitude and willingness to take on challenges with a solutions-oriented approach. •Excellent interpersonal skills and the ability to work well within a team. •Proficiency in computer skills and familiarity with customer relationship management (CRM) software. •Flexibility to adapt to changing job requirements and schedules. •Commitment to continuous learning and development to enhance job performance and customer satisfaction.

Benefits

•🩺Healthcare: We offer low-cost, competitive health coverage (domestic partners included!) with employer-paid counseling services. •💰Invest in the Future: Enjoy 401(k) matching after just two months of employment, with employer matching starting at ~3%. •🧘‍♀️Lifestyle Spending Stipends: Access an employer-paid spending account for physical, financial, and emotional wellbeing expenses. •🏝️Flexible Time Off: We offer competitive time-off balances that accrue weekly, just like your paycheck. (Yes, we’re paid weekly too!) •👶🏻Parental Leave: We provide 2 weeks of paid parental leave during the first year and up to 6 weeks after one year of employment. •✈️Generous Paid Holidays: Celebrate cultural diversity with additional flex holidays in addition to our company paid holidays. •🏠 Remote Work Options: Embrace the flexibility of working from home. •🌎World Class Facility: With onsite restaurants, a 7,000 sqft gym, pickleball & basketball courts, spin class/pilates room, bikes, massages, and so much more. •🛟Comprehensive Life Insurance: Ensure peace of mind with coverage that extends beyond the workplace with employer paid life insurance (including coverage for dependents and spouses). •🤝Employee Resource Groups (ERGs): Join us in fostering connections, celebrating diversity, and providing a supportive community for all.