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ModSquad
Customer Experience Services for the World’s Best Brands
community management • customer support • moderation • social media management • crisis management
1165 - 1165
Inbound Messaging Customer Support, Spanish
September 11
🇺🇸 United States – Remote
⏳ Contract/Temporary
🟡 Mid-level
đźź Senior
đź’ť Customer Support
đź—˝ H1B Visa Sponsor
ModSquad
Customer Experience Services for the World’s Best Brands
community management • customer support • moderation • social media management • crisis management
1165 - 1165
Description
• Remote Customer Service Representative for a music streaming service. • First point of contact for customer inquiries in Spanish and English. • Help customers navigate the platform and troubleshoot technical issues. • Deliver top-notch service to millions of music lovers worldwide.
Requirements
• Professional/business level proficient in Spanish and English. • Strong desire to create a unique experience for each individual customer. • Enjoy providing exceptional Customer Support and can quickly identify issues. • Provided Customer Support via inbound messaging in the past. • Provided web messaging support to 3-5 customers simultaneously.
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