Client Success Support Specialist

May 1

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Civitech

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We develop technology and data products that help Democratic candidates win and progressive causes succeed.

Politics • Voter Registration • Civic Technology • Product Development • Data

11 - 50

💰 $10M Series A on 2022-01

Description

• The Client Success Support Specialist is the contact support person responsible for fielding questions or concerns from voters. • Respond to incoming calls, addressing voter issues, and providing accurate information on voting-related resources. • Maintain detailed records of interactions, process voter requests, and escalate complex issues to leadership for further assistance. • The ideal candidate should possess efficient verbal and written communication skills, a friendly and patient demeanor, and the ability to thrive in a fast-paced environment. • Join our team and embark on a rewarding career where you can make a difference in our democracy every day!

Requirements

• Contractor must be located and eligible to work in the United States. • Contractor must be able to attend a 1pm EST training on Monday, September 30, 2024. • Contractor will need to have access to a computer, laptop, or tablet with internet access and a built-in or external microphone, as well as a quiet location to make and receive calls. • Experience working in client success or a call center environment is preferred but not required. • Effective verbal and written communication skills. • Active listening skills to understand voter inquiries and concerns. • Strong customer service orientation, focusing on providing a positive experience. • Ability to handle difficult or irate voters with empathy and professionalism. • Proficiency in using computer systems, software, and call center technology. • Collaborative mindset, working well with team members and supervisors. • Flexibility to adapt to changing outreach efforts and call center procedures. • Quick decision-making ability to resolve voter concerns or escalate them appropriately. • Track record of achieving and maintaining performance metrics, such as average handle time and first-call resolution rates. • Comfortable working in a fast-paced and occasionally stressful call center environment. • Availability to work flexible hours, including evenings, weekends, and holidays. • Conversational Spanish, Chinese, Hindi, Korean, Vietnamese, Punjabi, or Bengali are a plus but not required.

Benefits

• This is a short-term contractor position. • Position begins September 30, 2024 and ends November 5, 2024, with potential to extend. • Hours will vary each week and will be based upon demand. • You can expect to work at least 20 hours per week but up to 40 hours per week during periods of high volume. • The regular hours of operation are 8 am to 8 pm ET Monday - Friday. • Shift times are flexible during our hours of operation, and dependent on volume. • Weekend hours may be added from mid October to early November. • This position is fully remote.