Customer Service Representative

March 15

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Hertz

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Car Rental • Customer Service

10,000+

Description

• Act as a connection, providing product/services information and resolving developing problems • Genuinely delighted to help customers • Tolerant, empathetic, and intensely communicative • Put themselves in their clients’ shoes and advocate for them • Gather customer feedback • Confident at troubleshooting and investigating problems • Ensure exceptional service standards and sustain high customer satisfaction

Requirements

• Some proven customer support experience or experience as a client service representative • Track record of not just reaching, but exceeding quota requirements • Strong phone administration skills and active listening capabilities • Experience with CRM systems and practices • Customer orientation and capacity to adapt/respond to different types of characters • Exceptional communication and presentation skills • Ability to multi-task, prioritize, and control time effectively • High school degree

Benefits

• Handle high amounts of incoming calls • Produce sales leads • Identify and evaluate customers’ needs to deliver satisfaction • Build sustainable relationships of trust through open and interactive discussion • Provide accurate, valid and comprehensive information by using the right methods/tools • Reach personal/customer service team sales targets and call handling quotas • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution • Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Go the extra mile to engage customers • Handle high amounts of incoming calls • Produce sales leads