Bilingual Customer Support Specialist

March 25

Apply Now

Receive Emails with Similar Jobs

Clearwave Fiber

WebsiteLinkedInAll Job Openings

Clearwave Fiber is a company dedicated to providing high-speed, reliable fiber optic internet services to both residential and business customers. With a focus on 100% fiber internet, Clearwave offers superior upload and download speeds, no data caps, and premium reliability with 99. 9% network uptime. The company invests heavily in expanding its fiber optic network to reach more than 500,000 locations, delivering connectivity that meets both present and future demands. Clearwave Fiber aims to enhance internet experience by providing straightforward, no-surprises pricing and 24-hour local tech support, tailored to fit the needs of individual homes and businesses.

201 - 500 employees

📡 Telecommunications

📋 Description

• Clearwave Fiber prioritizes customer service and community engagement. • Provide extraordinary support to commercial customers in a high-volume remote call center. • Handle customer support calls, inquiries, disputes, and billing adjustments. • Utilize critical thinking and relationship-building skills for positive customer experiences. • Participate in training to stay up-to-date on customer service best practices.

🎯 Requirements

• Bilingual - fluent in Spanish. • Minimum of four years of Customer Service experience, ideally in Call Center, Telecommunications, and/or Sales. • Associate's degree or equivalent combination of education and relevant experience. • Exceptional communication skills with ability to engage effectively. • Proven track record of delivering outstanding customer service. • Meticulous attention to detail ensuring accuracy. • Strong organizational abilities managing tasks efficiently. • Demonstrated critical thinking skills for informed decision making. • Proficiency in computer skills including Microsoft Office and CRM systems. • Ability to thrive in a fast-paced environment managing time effectively. • Comfortable working at a computer workstation for extended periods.

🏖️ Benefits

• Performance-Based Rewards: competitive compensation with base salary and commission potential. • Comprehensive Health Coverage: medical, dental, and vision plans. • Financial Security: company-paid life insurance and contributions to HSA/HRA accounts. • Generous Time Off: up to 20 days of paid time off in the first year. • Investment in Your Future: 401(k) with matching contributions. • Safety Nets: company-paid short-term and long-term disability plans. • Enhanced Perks: connectivity benefits and provided equipment. • Recognition & Support: Clearwave Connections program and 24/7 Health Advocate support. • Wellness & Protection: voluntary plans for accident, critical illness, and legal services. • Collaborative Environment: supportive culture valuing diversity, inclusion, and teamwork.