Senior Director - Global Services

Yesterday

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Cloobees

Salesforce β€’ Salesforce Industries β€’ Cloud β€’ Vlocity β€’ Communications

201 - 500

Description

β€’ Lead and manage a global team of professional services professionals. β€’ Recruit, train, and mentor team members. β€’ Oversee day-to-day operations of the professional services organization. β€’ Implement and optimize processes to enhance service delivery. β€’ Develop and execute strategic plan for professional services organization. β€’ Identify and pursue opportunities for expanding service offerings. β€’ Ensure alignment of initiatives with customer needs and business goals. β€’ Oversee delivery of consulting and implementation services. β€’ Engage with customers to resolve critical issues. β€’ Develop and deliver training programs for customers and partners. β€’ Collaborate with other departments for cohesive customer engagement. β€’ Drive improvements using data-driven insights. β€’ Identify and mitigate risks associated with service delivery. β€’ Stay informed about industry trends to drive innovation.

Requirements

β€’ Significant experience in professional services or consulting roles. β€’ Proven experience in leading and managing a global or large-scale team. β€’ Deep understanding of cloud computing, DevOps, CI/CD processes. β€’ Extensive experience in engaging with customers at various levels. β€’ Strong technical background in cloud infrastructure and software development. β€’ Experience with project management methodologies and tools. β€’ Ability to design, implement, and optimize professional services processes. β€’ Strong leadership skills with the ability to inspire a global team. β€’ Excellent verbal and written communication skills. β€’ Ability to develop and execute strategic plans.

Benefits

β€’ Generous paid time off to rest and recharge with family and friends throughout the year.

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