Senior Director - Global Services

November 4

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Salesforce • Salesforce Industries • Cloud • Vlocity • Communications

201 - 500

Description

• Lead and manage a global team of professional services professionals. • Recruit, train, and mentor team members. • Oversee day-to-day operations of the professional services organization. • Implement and optimize processes to enhance service delivery. • Develop and execute strategic plan for professional services organization. • Identify and pursue opportunities for expanding service offerings. • Ensure alignment of initiatives with customer needs and business goals. • Oversee delivery of consulting and implementation services. • Engage with customers to resolve critical issues. • Develop and deliver training programs for customers and partners. • Collaborate with other departments for cohesive customer engagement. • Drive improvements using data-driven insights. • Identify and mitigate risks associated with service delivery. • Stay informed about industry trends to drive innovation.

Requirements

• Significant experience in professional services or consulting roles. • Proven experience in leading and managing a global or large-scale team. • Deep understanding of cloud computing, DevOps, CI/CD processes. • Extensive experience in engaging with customers at various levels. • Strong technical background in cloud infrastructure and software development. • Experience with project management methodologies and tools. • Ability to design, implement, and optimize professional services processes. • Strong leadership skills with the ability to inspire a global team. • Excellent verbal and written communication skills. • Ability to develop and execute strategic plans.

Benefits

• Generous paid time off to rest and recharge with family and friends throughout the year.