Customer Growth Manager - Remote

March 18

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Cloudbeds

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Cloudbeds is a comprehensive hospitality management software platform that provides a unified solution for managing all aspects of property operations. It includes features such as property management systems (PMS), payment processing, guest communication and experience management, revenue and analytics, distribution and marketing tools, and pricing intelligence. Cloudbeds aims to streamline operations, increase revenue, and enhance the guest experience for hotels, hostels, short-term rentals, and other lodging businesses. The platform integrates with various partners through an open API, offering flexibility and customization to meet the specific needs of diverse hospitality properties. With a focus on modernizing and automating processes, Cloudbeds is trusted by tens of thousands of properties worldwide for efficient and effective hospitality management.

Technology • Software • Hotels • Property Management Software • Hostels

501 - 1000 employees

Founded 2012

☁️ SaaS

🤝 B2B

💰 $150M Series D on 2021-11

📋 Description

• As a Customer Growth Manager (CGM) your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. • You should be a dynamic and results-driven individual. • You will build and manage a customer pipeline that aims to achieve above-quota sales performance. • You will ensure that deals are of high quality with minimal post-sale fallout. • Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve.

🎯 Requirements

• Proven track record of success in sales, with a focus on upselling or account management, preferably within the hotel tech space. • Experience and/or education in hospitality operations. • Strong understanding of hospitality industry trends and challenges. • Ability to build and maintain long-term relationships with clients. • Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions. • Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders. • Self-motivated and goal-oriented, with a relentless drive to exceed targets. • Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I. • Willingness to travel as required ( < 10% ).

🏖️ Benefits

• Remote First, Remote Always • PTO in accordance with local labor requirements • 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo) • Full Paid Parental Leave • Home office stipend based on country of residency • Professional development courses in Cloudbeds University • Access provided to professional Therapy and Coaching • Access to professional development, including manager training, upskilling and knowledge transfer.