Customer Service Representative

December 15, 2023

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Cloverleaf Care

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In-Home Care • Alzheimer's • Dementia • Stroke recovery • Rehab

11 - 50

Description

• Schedule and coordinate day to day activities of healthcare workers. • Screen and hire caregivers. • Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that we retain the best talent. • Staff client shifts by matching the best caregiver with each client. • Take initiative to build strong rapport and relationships with US based team members. • Manage the service delivery platform to meet company’s standards. • Answer phone calls and provide excellent customer service. • Prepare daily and weekly staffing reports. • Support payroll functions. • Provide HR support to healthcare workers.

Requirements

• 3+ years experience in a Customer Service role. • Flair communication skills in English, both spoken and written is a **MUST**. • Expert level computer experience with documents, sheets and web applications is a **MUST**. • Excellent problem solving skills. • Detail oriented, highly organized, dependable and multi-tasker. • Self-starter with superior time management skills. • Excellent customer service skills with phone. with US or UK consumers. • Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process. • Dedicated home office space. • Shift timing - 10:30PM - 7:30AM Jakarta time, M-F. • Strong work ethics, respectful and a professional attitude towards work.

Benefits

• Competitive pay! • Promising career advancement opportunities working for a professional organization with industry leading processes and cutting edge technology. • Permanent Work from Home(WFH) in a positive, friendly and fun work environment. • Training, education. • Receive recognition and incentives from management.