Customer Support Specialist
October 15
Description
• Handling inbound policyholder calls by using over twenty different systems. • Guiding the policyholder through the claims submission process and assessing benefit eligibility. • Researching policyholder inquires and responding within specified timeframes. • Providing consistent detailed customer service support on multiple product lines. • Handling complex customer situations involving multiple departments. • Performing necessary research and working cross-functionally to escalate and resolve problems. • Interacting with management, policyholders, and other internal departments on all customer service-related issues. • Guiding new staff and answering questions regarding established procedures and guidelines.
Requirements
• High school diploma, GED, or 2 years of relevant experience as equivalent • College degree • 1 year of inbound and outbound customer service experience • Willingness to work Central or Eastern time zone business hours
Benefits
• medical insurance • dental insurance • vision insurance • 401(k) retirement plan with company match • short-term & long-term disability insurance • Paid time-off and corporate holidays • paid parental leave • company paid life insurance
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