Product Client Experience Consultant

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Velera

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Credit Processing • Debit Processing • ATM Network • Fraud & Risk Management • Recovery Solutions

1001 - 5000

Description

• Responsible for driving improved client experiences across various initiatives • Client-centric role serving as change agent • Influence strategy alignment, risk management, stakeholder management • Manage and lead client groups, driving strategy and program design • Develop action plans around opportunities to improve client experience

Requirements

• Bachelor’s degree in Design, Business Administration, Marketing, or equivalent combination of education and experience required • Continuous Improvement (Lean), Six Sigma Certification or related training/certification preferred • 10 years in Client Experience, or equivalent experience

Benefits

• 401(k) with generous company match • Health, Dental, and Vision Insurance options • Health Savings Account/Flexible Spending Account • Life Insurance • Short- and Long-Term disability benefits • Pregnancy and Parental Leave • Tuition Reimbursement • Paid Time Off (PTO) • Paid Holidays • Community Volunteer Time Off • Employee Assistance Program