VP - Senior Operations Manager

March 25

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CoastHills Credit Union

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CoastHills Credit Union is a community-focused financial institution serving members in the Central Coast of California. They offer a wide range of banking services including personal and business checking and savings accounts, loans (such as auto, mortgage, and commercial real estate), credit cards, and wealth management resources. With a commitment to making banking accessible and convenient, CoastHills provides mobile banking solutions and personalized financial advice to help individuals and businesses achieve their financial goals.

Financial Services • Deposits • Checking • Savings • Certificates

201 - 500 employees

Founded 1958

🏦 Banking

💸 Finance

💳 Fintech

📋 Description

•Oversee and guide the Operations Department of CoastHills Credit Union. •Manage crucial operational functions, setting strategic directions, and ensuring exceptional member service. •Scale and innovate operations and partner with business units across the credit union. •Focus on automation, leadership development, and succession planning. •Develop and execute key risk assessments, and escalate issues as necessary. •Key oversight areas include deposit and electronic banking operations; internal contact center; and centralized procedures/training. •Provide leadership and strategic thinking to achieve a culture of excellence in member service.

🎯 Requirements

•Bachelor’s degree required, preferably in business or related field. •Expert knowledge in deposit operations, policies and procedures, internal controls, NACHA and Federal Reserve. •Minimum 15 years of experience in deposit operations and electronic services operations with 5 years of back-office operations experience. •Minimum 10 years in a management role. •Previous experience in retail branch banking. •Previous experience leading and managing projects. •Extensive knowledge of banking operations and payment systems. •Strong analytical, problem solving and organizational skills. •Advanced proficiency with Microsoft Office applications. •Ability to identify gaps and risk exposure in control processes. •Ability to communicate effectively verbally and in writing. •Strong written and verbal communication skills. •Ability to be bonded. •Ability to travel, attend, and participate in meetings, seminars, and conferences held before and after normal business hours that may require unaccompanied long-distance travel and overnight lodging.