Senior Operational Excellence Specialist

6 days ago

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+10 more states

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $71.4k - $102.5k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Agero, Inc.

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Agero, Inc. is a leader in the driver assistance industry, providing a comprehensive suite of solutions including roadside assistance, accident management, and an electric vehicle experience. The company serves a wide range of industries including automakers, insurance providers, and service providers. Agero's solutions are powered by their intelligently designed platform, SWOOP, which enhances transparency and real-time communication. With over 115 million drivers protected annually and partnerships with top insurance carriers, Agero is dedicated to transforming the driving experience through digital innovations and strategic partnerships.

Roadside Assistance • Claims Management • Award Winning Response Centers • Accident Management • Emergency Response

1001 - 5000 employees

Founded 1994

🚗 Transport

📋 Description

• The Senior Operational Excellence Specialist is responsible for impacting both the quality of our service delivery and on our operational costs required to deliver those services. • Reporting to the Director of Operational Excellence, the Senior Operational Excellence Specialist is responsible for data analysis to derive signal from noise and identify opportunities, execute on initiatives and support the teaching of cross-functional team members Operational Excellence tools. • They will deliver on our value proposition for our clients while operating in a high volume, operationally complex environment, and instill the foundations of an Operational Excellence and Continuous Improvement culture at Agero.

🎯 Requirements

• A degree in fields such as Chemical or Industrial Engineering, Operations Management, or a related discipline or equivalent work experience. • Lean Manufacturing/Six Sigma certification preferred. • 5-7 years of experience delivering results from Operational Excellence / Continuous Improvement initiatives, experience in high volume, low margin industries required. • Experience in executing continuous improvement methodologies (DMAIC, SIPOC, VOC, process mapping, value stream mapping, 5 Whys, etc) through execution of initiatives. • Experience building processes that are intuitive for teams and enable sustained improvement initiatives. • Experience in roadside assistance / insurance claims NOT required for candidates with strong ability to transfer skills across industries and work in a remote environment.

🏖️ Benefits

• Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. • 401(k) plan with company match and tuition assistance to support your future goals. • Flexible time off, paid sick leave, and ten paid holidays annually. • For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. • Parental planning benefits to assist associates through life’s milestones. • Bonus/Incentive Programs