Senior Product Support Engineer

September 17

Apply Now

Receive Emails with Similar Jobs

Cognigy

WebsiteLinkedInAll Job Openings

natural language processing • Enterprise artificial intelligence • machine learning • dialogue and chat systems • multi channel AI

51 - 200

💰 $15M Series B on 2022-02

Description

• Champion customer satisfaction by swiftly resolving complex technical issues • Collaborate with cross-functional teams to ensure timely solutions • Advocate for product enhancements based on customer feedback • Lead by example in handling critical incidents and escalations • Continuously improve support processes, reducing resolution time and enhancing efficiency • Develop deep knowledge of our products, understanding their architecture and functionality • Be the go-to expert during critical incidents, coordinating efforts to restore service • Document incident resolutions and share learnings with the team

Requirements

• 3+ years Proven work experience as a product support engineer or in a similar role • Hands-on experience with Windows/Linux with a good understanding of computer systems, software and other technical products • Strong knowledge of software development, databases, and system design • Understanding of customer service best practices and policies • Outgoing approachable person who can fit into a social team with excellent communication skills • Demonstrate a can-do approach both mentality and in attitude • Ability to provide step-by-step technical support, both written and verbal (ENG) • Strong analytical and troubleshooting abilities. • Ability to analyze and troubleshoot technical issues effectively • Experience with cloud-based technologies. • Knowledge of basic programming languages

Benefits

• Attractive and performance-oriented salary • Company Pension Scheme • 25 days paid leave, plus 5 floating days, plus public holidays • Unique opportunity to help build and shape the company, with little hierarchy • Flexible working options • Colleague recognition, reward and celebration events • Global Employee Assistance Program • ClassPass membership, giving you access to a variety of fitness and wellness experiences • Ongoing learning and development opportunities, including LinkedIn Learning • One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice • Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more