Cloud Database Support Engineer

6 days ago

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The cloud-native database built with speed and scale to power data-intensive applications.

analytics • real-time analytics • database software • database management • DBMS

201 - 500

Description

• Provide email and live technical support to our enterprise customers • Identify and reproduce product issues, perform QA, and submit bug reports • Collaborate closely with software developers and technical account managers • Work to streamline and improve various Support and Engineering processes • Ensure customers have a positive support experience

Requirements

• 3+ years of advanced customer-facing technical support experience • Experience with MySQL or MySQL-like (MariaDB, Aurora, etc) database and SQL Query Optimization • A solid sysadmin/QA/Testing skill set; comfortable testing software, hands-on with Linux, checking utilization of system I/O, measuring network throughput • Experience with a scripting or coding language like Python, Bash, or Go • Familiarity with distributed systems and AWS/GCP, performance bottlenecks, remove single points of failure • Strong written and verbal English communication skills

Benefits

• stock options • flexible paid time off • monthly three-day weekends • 14 weeks of fully-paid gender-neutral parental leave • fertility and adoption assistance • mental health counseling • 401(k) retirement plan • rich health insurance offerings—including medical, dental, vision and life and disability insurance