Technical Support Engineer

September 7

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Venafi

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Venafi solutions find, protect and secure machine identities for our hyper-connected world.

Digital Key and Certificate Management • Machine Identity Management • Encryption • Secrets Management • Encryption

201 - 500

💰 Private Equity Round on 2020-12

Description

• Provide technical support for Venafi products • Assist in the design of technical solutions for customers • Communicate customer problems and record interactions in CRM • Help with installation and customization of Venafi products • Work with QA and development to troubleshoot complex issues • Create and deliver product training

Requirements

• Enterprise level troubleshooting and Support experience • Public Key Infrastructure (PKI) including technology, standards, and implementations • Securing Internet applications, e.g., cryptography, standards, techniques • Understanding of large network design, layout, and operations • Identity and Authentication technologies, e.g., LDAP, Active Directory. Okta, SAML, CyberArk • Database (MS SQL/MySQL) experience, including the ability to write queries • Excellent presentation, verbal, and written communications skills • Bachelor's degree or equivalent experience • Experience using Venafi's products and encryption technologies • Experience with Web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments a plus • Understanding of web application design and implementation • Basic scripting or coding understanding. (Bash, PowerShell, C#, Python) • Experience working Kubernetes, Docker, or APIs • Direct security or systems management industry experience • CISSP or other security certificates a plus

Benefits

• Venafi pays 90% of the monthly premium for medical insurance • 100% of the monthly premium for dental, vision, life insurance, short and long-term disability, and accident insurance for both team members and their families • Open time off policy • 12 holidays each year • 401(k) with company matching • Company HSA contribution • 2x salary employer-paid life insurance • Parental leave • Pet insurance • Fertility, adoption and surrogacy benefits