Lead Technical Support Engineer

5 days ago

Apply Now

Receive Emails with Similar Jobs

Lakeside Software

WebsiteLinkedInAll Job Openings

Lakeside Software helps IT teams monitor and optimize environments by focusing on the quantified end-user experience.

Big Data for End User Computing • VDI Assessment • Modeling • Migration & Planning • Business Intelligence for IT

201 - 500

💰 Private Equity Round on 2020-02

Description

• Engage with customers and manage assigned caseload. • Keep customers and stakeholders appraised of changes. • Mentor junior support engineers. • Aid junior support engineers in developing test applications. • Build credibility with Engineering, Product Management, and Customer Success teams. • Liaise with internal teams for ticket classification. • Identify themes in support tickets and drive initiatives.

Requirements

• 3 years SysTrack or comparable monitoring software systems experience • Bachelor’s degree in computer science or equivalent experience with emphasis on object-oriented design. • Advanced experience supporting various operating systems with an emphasis on Windows systems in large-scale (500+ users/ devices) environments. • Working knowledge of virtualization platforms, Citrix environments and network infrastructures. • 4 years experience in programming, scripting and / or debugging with at least two of C++, C#, SQL, JavaScript. • Knowledge about IIS • DBA knowledge of SQL Server • Ability to read/analyze network and ProcMon traces