Bilingual Customer Support Agent
November 5
🇺🇸 United States – Remote
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🗽 H1B Visa Sponsor
Description
• Supporting our ATM customer base via phone, chat, email and SMS • Handling any functional questions regarding the usage of our ATMs and App • Provide basic cryptocurrency education to our customers • Troubleshoot ATMs and report any noticeable customer or equipment trends • Adhering to all performance expectations • Other duties as assigned
Requirements
• Business fluent in Spanish and English • High School Diploma or equivalent required • Must be willing to work a flexible full time schedule (3:30am CT - 12:00pm CT) • Minimum typing speed of 30 WPM • Competent computer literacy • Troubleshooting experience, Microsoft Office familiarity preferred • Technical Acumen (iOS, Android, etc) • Basic knowledge of cryptocurrency and blockchains is a bonus. • Experience in a compliance heavy environment is a bonus. • 1-2 years of previous contact center experience is a bonus. • CRM Experience (Salesforce, Zendesk, Hubspot, etc.) is a bonus. • Familiarity with cloud-based call center software (Five9, NICE, InContact, Softphone, etc) is a bonus.
Benefits
• Competitive salaries • Performance-based incentives • Competitive benefits for full-time employees • Positive working environment
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