Senior Customer Success Manager

February 9

Apply Now

Receive Emails with Similar Jobs

CoLab Software

WebsiteLinkedInAll Job Openings

CoLab Software is a company focused on improving the design collaboration process for engineering teams. They provide tools that facilitate efficient CAD reviews and automate issue tracking, helping teams design better products faster. CoLab integrates with major PLM and CAD systems and supports a variety of use cases including supplier collaboration, cost reduction, new product development, and design for manufacturability. Their platform, featuring tools such as ReviewAI, enables users to generate feedback, collaborate in real-time, and capture performance data to drive continuous improvement. CoLab aims to streamline design processes, reduce decision-making errors, and enhance product quality.

Engineering • Computer Aided Design • Software • Collaboration • Mechanical Design

51 - 200 employees

⚡ Productivity

🏢 Enterprise

📋 Description

• At CoLab, we help engineering teams bring life-changing products to the world years sooner. • Our product, CoLab, is the world's first Design Engagement System (DES). • We’re inviting you to join a groundbreaking team that drives innovation in the tech industry. • In this role, you’ll have the opportunity to work on cutting-edge projects with a team that values your unique skills. • Our supportive and collaborative environment fosters your professional growth and creative problem-solving. • With competitive compensation, comprehensive benefits, and a strong dedication to work-life balance, you can truly thrive at CoLab Software. • This position will require occasional travel for on-site team meetings in Newfoundland Canada, at least twice per year in addition to occasional travel to customer sites. • As a Senior Customer Success Manager (CSM) at CoLab, you will play an integral role in the success of our customers.

🎯 Requirements

• Demonstrated experience in engineering, with direct experience in design or manufacturing. Bonus points if you have strong knowledge of CAD and PLM tools. • Experience in a technical account, project, or program management position. • 3+ years experience managing large mid-market and/or enterprise accounts. • Proven ability to establish strong relationships at C-level, VP, and Director levels. Is seen as a true partner and advisor • Strong analytical + communication skills - ability to analyze and prescribe solutions aligned to desired business outcomes a customer is looking to drive • Past demonstration of a best-in-class customer experience translating to increased customer value beyond the product offering • Experience working in a start-up/small company environment. • Passion for solving tough problems with a bias towards action • Strong knowledge of technical concepts to provide high-level guidance with implementation and solutions. • Ability to thrive in a highly ambiguous environment • Strong organization and presentation skills • Ability to use Salesforce, Zendesk, Google Suite and other software applications