Customer Operations Analyst

October 25

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Colibri Group

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Appraisal • Distance Learning • Business • Teachers • Nurses

1001 - 5000

Description

• At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. • We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets. • We proudly to serve >1 million customers annually and employ more than 1,500 mission-aligned professionals. To learn more, please visit: www.colibrigroup.com • Colibri is looking for an individual that is hungry for the chance to learn more, humble enough to admit you don't know all the answers, and smart enough to recognize the opportunity. This new opportunity will enhance early professionals’ real-world skills to successfully grow in their career, where process and business acumen are needed to succeed. • As a member of the Continuous Improvements Team, you will have the opportunity to lead projects that will shape the future of key customer experiences at Colibri. • This person will apply his or her skill set and knowledge toward improving processes while leveraging robotic process automation! This is an exciting opportunity to have a true impact on the company by designing and implementing solutions for real challenges facing the business. • The Customer Operations Analyst will play a critical role in optimizing the strategic execution of key business initiatives and empowering the Colibri team through continued growth. The ideal team member will leverage and enthusiastically increase their experience with process (Lean Six Sigma), business solutions, project management and robotic process automation to continually improve the execution of cross-functional processes and projects. This individual will have exposure to a variety of roles across our team and work closely with leadership. Reporting to the Sr. Director of Customer Operations.

Requirements

• The ideal candidate will have a passion for process and documentation, with strong organizational skills and a critical-thinking mindset. • We are looking for someone who is detail-oriented, an effective communicator (both written and verbal), and eager to learn tools such as MS PowerPoint, Lucidchart, and HelpSystems (Fortra). The candidate should also be open to completing Lean Six Sigma Yellow Belt training if not already certified. • While an understanding of Agile methodologies is a plus, it is not required. Exposure to Business Process Management is also beneficial.