Member Operations Supervisor

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Omada Health

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Diabetes Prevention • Digital Health • Behavioral Science • Digital Therapeutics • Health Benefits

201 - 500

💰 $192M Series E on 2022-02

Description

• Omada Health is on a mission to inspire and engage people in lifelong health. • As a Member Operations Supervisor, you will play a pivotal role under the guidance of the Senior Manager, Member Operations. • Your primary mission will be to oversee the operational excellence of your team. • Success in your role means consistently achieving Member Operations’ KPIs through effective coaching and management.

Requirements

• Be available to work an assigned shift within business hours from 8am-5pm PST • Candidates must have a KCS (Knowledge-Centered Service) v6 Practices or v6 Internal Trainer certification • CRM experience • Exceptional verbal and written communication skills. • Proficiency with the Google Suite applications, Slack, and Zendesk (bonus points). • Must be technically-minded and able to learn how to operate Omada Health’s internal systems. • Ability to remain calm and courteous under pressure and provide leadership in tense situations, especially during busy hours. • Are genuinely interested in people, energized by teamwork, and are excited to lead a geographically distributed and diverse team • 5+ years of relevant experience with a Bachelor’s degree or additional equivalent/relevant years of experience in lieu of a Bachelor’s

Benefits

• Competitive salary with generous annual cash bonus • Stock options • Remote first work from home culture • Flexible vacation to help you rest, recharge, and connect with loved ones • Generous parental leave • Health, dental, and vision insurance (and above market employer contributions) • 401k retirement savings plan • Wellbeing Lifestyle Spending Account • Two giftable Omada enrollments per calendar year • ...and more!