EAP Clinical Operations Supervisor
September 21
Description
• Responsible for supervising workflow of all incoming calls and cases to the EAP Division Care Center • Supervise day to day operations of the EAP Care Center • Monitor calls to ensure compliance with EAP policies and procedures • Collaborate with senior leadership, EAP trainer and Senior Care Managers • Use experience and judgment to help SCMs and CMs address member service problems • Analyze data reports and suggest timely and effective actions
Requirements
• Master’s Degree from an accredited college or university required with major coursework in Psychology, Clinical Counseling, Social work or a related field • State license of Mental Health Counselor or Social Work required (LSW, LCSW, LPC, LMFT) • Minimum 5 years of mental or behavioral health experience required • Minimum 1 year supervisory or management is required • Experience in staff or professional development, call center or healthcare management is preferred
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