EAP Clinical Operations Supervisor
October 23
🇺🇸 United States – Remote
💵 $68k - $85k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
⚙️ Operations
🗽 H1B Visa Sponsor
Description
• Responsible for supervising workflow of all incoming calls and cases to the Life and Emotional Health (EAP) care team • Managing employee performance, monitoring calls and case documentation to ensure conformity to EAP standards • Collaborate with management, trainers and Quality team to provide feedback and coaching to new Care managers • Analyze data reports and suggest timely and effective actions to Management to maintain effective staffing and work balance
Requirements
• Master's Degree from an accredited college or university required with major coursework in Psychology, Clinical Counseling, Social work or a related field • State license of Mental Health Counselor or Social Work required (LSW, LCSW, LPC, LMFT) • Minimum 5 years of mental or behavioral health experience required • Minimum 1 year supervisory or management experience required • Experience in staff or professional development, call center or healthcare management is preferred
Benefits
• Comprehensive medical coverage • Dental & Vision benefits • Tuition assistance • 401(k) savings plan with company match • Paid time off (PTO) • Paid holidays • Employee Assistance Programs • Wellness Programs
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