Partner Ops Manager

October 25

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Takeaway.com

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1001 - 5000

Description

• Involve in partner operations and tracking progress to goals. • Responsible for reporting & data analysis and monitoring KPIs. • Organize and maintain data for agent performance. • Perform advanced analytics to understand business drivers. • Troubleshoot problems for continuity of partner operation. • Conduct weekly calls for updates on performance. • Support partner employee onboarding and offboarding. • Collaborate with internal and external partner leaders.

Requirements

• BS/BA Degree or equivalent experience required. • 3-5 years contact center management required. • 3-5 years experience with service provider/client management preferred. • Exceptional analytical and critical thinking skills. • Superstar verbal and written communication skills. • Exceptional interpersonal skills and a sense of authority. • Outstanding organizational and project management skills. • Experience with managing confidential information. • Experience with MS Office and Google Suite required. • Flexibility to occasionally work nights/weekends/holidays.

Benefits

• Flexible PTO. • Excellent medical, dental and vision benefits. • 401k matching. • Employee network groups and paid parental leave. • Great compensation package with generous incentives, bonuses, commission, or RSUs. • Weekly Grubhub credit for meals. • Paid time off to support causes.