Vice President - Client Success

June 25

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Collective Health

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Combining technology and the human touch to improve healthcare for employers and their people.

Health Insurance • Health Benefits

501 - 1000

Description

• Lead Client Success organization, including Directors and Strategic Account Executives. • Be a senior, strategic voice and trusted advisor in client and channel relationship management. • Ensure the team is prepared to deliver results as we scale the business. • Evaluate existing client success operations and drive improvements to processes, metrics, and performance. • Inspire and mentor a team of Client Success members. • Deploy and oversee disciplined client management strategies across the entire customer base. • Partner with Sales Leadership to develop strategies around upsells and renewals. • Exude self-motivated ownership of metric-driven results. • Lead account team activities, including coordination of learning opportunities. • De-escalate and resolve complex client situations both internally and externally. • Work cross-functionally to deliver client impact and quality outcomes. • Provide feedback to product, member services and marketing teams for continuous improvement. • Promote culture of learning and continuous improvement. • Champion perpetual change within Collective Health.

Requirements

• 15+ years in account management/client success (10 years of leadership experience) • Strong knowledge of healthcare administration, benefits, insurance, technology, or related domains. • Comprehensive expertise in product positioning, sales, and integrations. • Experience and proven success in scaling client success organizations. • Proven customer experience management across stakeholders. • Lead the organization in leveraging data analysis to drive strategic decisions, fostering a culture of excellence across teams. • Strong leadership, strategic thinking, and problem-solving skills. • Experience with benefits consultants and health benefits ecosystem. • Excellent communication and relationship-building skills. • Ability to thrive in a collaborative, startup environment. • Passion for changing healthcare.

Benefits

• stock options • health insurance • 401k • paid time off