Client Success Manager

2 days ago

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CommerceHub

WebsiteLinkedInAll Job Openings

Retail • E-commerce • Software • Product Content Management • Paid Search Marketing

201 - 500 employees

Founded 2001

🛍️ eCommerce

☁️ SaaS

🤝 B2B

💰 Venture Round on 2020-12

Description

• As a Client Success Manager for our Retailers Platform, you are responsible for helping our retailer clients reach their business goals and ensuring that they have an amazing experience with our solutions. • You contribute to and support the Retailer Client Success teams by following standard procedures and collaborating with team members to solve routine problem issues. • Manage key relationships with current Retailer Clients and understand their goals and what success looks like for current programs. • Create and maintain joint success plans for your client’s to align on a roadmap to success to keep Client engaged and focused on a plan to achieve their goals. • Understand your client’s utilization of the platform and drive product listing success, through a balance of retailer client training and enablement. • Monitor feature adoption and usage for your book of business and advise on best practices and feature / function / benefit of utilizing new features. • Drive Gross Merchandise Value (GMV) by providing recommendations to expand our network of global Marketplaces. • Partner cross-functionally with other Client stakeholders like: Sales, Product, Managed Services, Support and Implementation to ensure a smooth Client experience.

Requirements

• 2+ years of Client success, account management, or Client facing experience • Exceptional interpersonal skills and the ability to effectively communicate with all team roles (e.g., sales staff, technical engineers, resource managers, etc.) and career levels (e.g., executives, peers, junior-level staff, etc.). • Excellent communication (written and verbal) and presentation skills. • Ability to organize work, prioritize tasks, and manage multiple & changing priorities. • Ability to write in a clear, concise, organized manner with appropriate level of detail. • Demonstrated attention to detail and commitment to high quality work, with a strong focus on internal/external Client satisfaction. • Must demonstrate a highly collaborative approach to problem-solving in a fast-paced environment and be able to project energy, self-confidence, enthusiasm and a team player attitude.

Benefits

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 • A 6% 401(k) match • Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and a paid volunteer day • 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave • Accident, critical illness, and hospital indemnity insurance • Pet insurance • Legal assistance and identity theft insurance plans • Life insurance 2x salary • Access to the Calm app, MoveSpring, and Employee Assistance Program • Remote work stipend for internet, cell phone, office furniture and supplies • Culture and team-building activities • Tuition assistance • Career development opportunities • Charitable contribution match up to $250 per year