PBM Client Success Associate

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Rightway

WebsiteLinkedInAll Job Openings

Care Navigation and PBM

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

💰 $100M Series C on 2021-03

Description

• As the Pharmacy Client Associate, you are considered the client's primary point of contact for day-to-day PBM operational matters. • Responsible for overseeing these tasks through resolution. • The Pharmacy Client Associate acts as the liaison between clients and cross-functional internal teams. • Excellent communication skills are required to ensure we understand our client’s needs. • Establish and maintain professional relationships with clients through effective communication. • Expected to maintain high-level client service through accuracy, responsiveness, reliability, and professionalism. • Demonstrate excellent client services through resourcefulness with high levels of initiative. • Manage the resolution status of routine to complex requests related to clients' business requirements.

Requirements

• Bachelor's degree preferred; active Certified Pharmacy Technician (CPhT) preferred. • Minimum 3 years of PBM Account Management experience preferred; or any combination of education and experience which would provide an equivalent background. • Experience and knowledge in the PBM and/or healthcare field preferred. • Excellent organizational and time management skills. • Excellent verbal and written communication skills. • Working knowledge of Excel and other Microsoft Office applications is preferred. • Ability to analyze, interpret and develop solutions effectively. • Ability to work independently within a fast-paced environment with quick turnarounds. • Very limited travel may be required.

Benefits

• In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. • We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at hr@rightwayhealthcare.com. • Rightway has determined a mandatory COVID-19 vaccination policy for all employees in combination with other safety precautions is the best way forward.