Digital Customer Success Manager

7 hours ago

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Octopus Deploy

WebsiteLinkedInAll Job Openings

DevOps • Automated Deployment • Release Management • .NET Deployment • java deployment

201 - 500 employees

Founded 2012

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 $172.5M Series A on 2021-04

Description

• At Octopus Deploy, we believe in the importance of rest, recharge, and balance. • Our hiring process reflects our core values of supporting team members and fostering a culture of well-being. • Our team takes a well-earned break during our company-wide shutdown at the end of December. • Octopus Deploy sets the standard for Continuous Delivery, empowering software teams to deliver value in an agile way. • Over 4,000 organizations globally rely on our Continuous Delivery, GitOps, and release orchestration solutions. • Founded in Australia in 2012, our team now spans the globe with over 300 Octonauts. • We combine high growth and big ambitions with a sustainable, balanced working environment. • Our revenue has grown consistently between 30–50% every year for the past 8 years. • We’ve been remote-first since 2015 and work with an uncommon level of transparency. • We foster a supportive, collaborative, and high-trust environment, focusing on doing what’s best for our customers and team. • We conduct interviews and onboarding virtually as part of being a remote-first company. • In this role, you’ll manage a large portfolio of accounts, leveraging data-driven strategies to enhance customer engagement, adoption, and success. • You will drive Gross Revenue Retention (GRR) and contribute to growth through lead generation for land-and-expand opportunities.

Requirements

• 2+ years of experience in Customer Success, Account Management, or related roles, preferably in SaaS or tech. • Proven experience managing a high volume of accounts through digital channels. • Strong understanding of customer success principles, including adoption and retention strategies. • Excellent communication and interpersonal skills, particularly in email-based engagement. • Data-driven mindset with experience leveraging customer insights and analytics. • Familiarity with tools like Salesforce, Gainsight, or similar customer success platforms is a plus. • Demonstrated ability to achieve retention and growth targets. • Self-motivated and capable of working in a fast-paced, results-driven environment.