Customer Success Operations Administrator

5 days ago

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Arctic Wolf

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Cybersecurity • Security Information Event Management • Managed Security Operations Center • Managed Security Services • Big Data Security

1001 - 5000 employees

Founded 2012

Description

• Support Customer Success team by managing contract cycle and building renewal quotes • Ensure deal structure is in alignment with the contracted subscriptions to be renewed • Respond to CSM inquiries related to quotes, orders, and invoices • Follow up as required to manage process through booking of renewal, including order processing as needed • Provide accurate and timely reporting and visibility to contract renewal/churn information • Utilize experience and training to create manuals and training aids for sales stakeholders • Document and create knowledge repository for first-tier sales support • Investigate and resolve data issues using own knowledge • Analyze existing process flows around renewals and customer success • Evolve or reinforce existing sales processes and implement new ones, focusing on scalability and driving significant growth • Data steward for accurate customer data within Salesforce • Maintain customer ownership assignments

Requirements

• 2+ years of experience in sales operations or similar role • Salesforce.com experience required • Prior experience working with quoting, subscriptions and contracts • Undergraduate degree from an accredited university preferred • Prior experience working with channel partners

Benefits

• Equity for all employees • Flexible time off, paid volunteer days, and paid parental leave • 401k matching program • Enhanced maternity leave and fertility support services • Robust Employee Assistance Program (EAP) for mental health services • Training and career development programs