Call Center Coordinator

March 13

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Community Care of North Carolina

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Too often, health care is a source of frustration instead of a path to healing. The system can be inefficient, costly and difficult to navigate.

201 - 500 employees

📋 Description

• Position Summary The Call Center Coordinator is responsible for telephonic outreach and screening of identified members based on plan stratification for care management with a call center approach. • Call Center staff also monitor for incoming calls, process referrals, and assist with any questions or needs identified. • An experienced and energetic communicator, the coordinator is focused on deepening program participation as well as making members aware of CCNC (plan) programs and offerings. • The Call Center Coordinator interacts with members, providers, and other staff to initiate program interventions, document activities, and refer risk appropriate members to professional staff according to protocols. • The candidate for this position must have a disposition towards good customer service, be assertive without being aggressive, and always maintain a professional demeanor. • The Call Center Coordinator will work remotely to cover needs across the state.

🎯 Requirements

• High School/GED • Prior telephonic call center experience desired • Minimum of two years previous work experience, preferably in a healthcare setting • Healthcare experience and medical terminology knowledge highly preferred • Bilingual preferred • Managed care experience a plus